Reliable IT operations for small businesses without hiring in-house.
I handle day-to-day IT support and account administration for teams of 5–20 employees, focused on Microsoft 365 or Google Workspace. Everything is tracked through tickets for clean follow-through and documentation.
A small, focused IT offering — built for 5–20 employee teams.
Most small businesses don't need enterprise complexity — they need consistent handling, clean access control, and a predictable relationship — plus sane basics around security and backups. This service is intentionally narrow: remote-only, tickets as the single intake, and Microsoft 365 / Google Workspace as the baseline.
Examples of tickets handled
Simple monthly retainers.
Pick the support depth that matches your business. No hourly billing.
- Helpdesk via email tickets
- Onboarding & offboarding
- Accounts, permissions, MFA
- M365 / Google Workspace admin
- Baseline security hygiene + hardening guidance
- Light documentation
- Everything in Core Ops
- Deeper documentation & standardization
- Proactive cleanup projects
- Vendor management follow-through
- Quarterly lightweight security baseline review
- Backup readiness: scheduled restore test + documentation
- Priority handling (business hours)
No after-hours emergency support unless agreed in writing.
Response targets (business hours): Core Ops = within 1 business day. Full Ops = same day for new tickets when possible.
How support works (ticket-based).
The process is intentionally simple. Email becomes a ticket. Work is tracked. Fixes are documented so repeat issues shrink over time.
Start with a ticket.
Email is the primary channel so requests stay tracked and don't get lost.